Senior Customer Success Manager- West

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running.

As the Senior Customer Success Manager (CSM) for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You'll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer's operational and security goals.

Responsibilities:

• Serve as the primary post-sales contact for a defined set of accounts.
• Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges.
• Establish key relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
• Execute customer success plans to drive onboarding, adoption, and satisfaction.
• Own customer management, customer retention, and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification.
• Monitor account health, identify risks, and escalate to senior colleagues as needed.
• Regularly maintain SFDC and other systems of record with detailed notes.
• Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.

Qualifications:

• 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Strong communication, presentation, and relationship-building skills.
• Comfortable working independently in a remote-first environment.
• Familiarity with cybersecurity and how that translates to business-level outcomes.
• Executive presence, written, and verbal communications skills.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is helpful.

Compensation:

• OTE: $140,000
• Competitive Equity Package
• Comprehensive Benefits Plan