Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for taking ownership of the overall customer experience across the store. You will ensure that the store delivers on its customer commitments, manage the front-end checkout operation, and oversee the petrol station if applicable.
Key responsibilities include:
- Managing the front-end checkout operation to ensure customers are served in line with expectations
- Taking responsibility for the overall customer experience across the store
- Managing operations in the petrol station (if applicable)
- People management, including performance management, capability development, and ensuring accurate scheduling and pay
- Assuming overall responsibility for running the store at times, providing direction and support to colleagues to deliver for customers
To be successful in this role, you will need:
- Previous line management experience in a fast-paced, operational environment
- A track record of delivering exceptional customer experiences and coaching others to do the same
- Experience leading teams in a dynamic, customer-facing environment
- Proven success in delivering against a range of KPIs
- Experience managing complex people matters, including performance, absence, and formal employee relations cases
We offer a range of benefits, including:
- Salary from £36,450 dependent on experience, store size, complexity, and location
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks in-store
- Generous holiday entitlement, maternity and paternity leave
- Pension matching 4-7.5% of contributions
- Sainsbury's share scheme
- Wellbeing support, including emotional support, counselling, legal and financial advice
- Colleague networks and development opportunities
At Sainsbury's Supermarkets Ltd, we are committed to being an inclusive retailer, providing opportunities for colleagues to grow and succeed.