Manufacturing Systems Specialist

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

The Digital Manufacturing team is seeking a Manufacturing Systems Specialist to join our team. The Digital Manufacturing team plays a pivotal role in optimizing manufacturing operations through implementation and management of advanced digital solutions.

As a Manufacturing Systems Specialist, your primary responsibility is to respond to reported manufacturing support incidents submitted by internal company stakeholders within the global manufacturing user base.

Responsibilities:

• Serve as the critical bridge between production operations and digital manufacturing systems (PLM/ERP/MES), identifying and resolving software issues that impact production efficiency.
• Monitor intake of reported software problems across multiple manufacturing platforms.
• Conduct root cause analysis by observing actual manufacturing processes and how they interact with digital systems to identify disconnects between software functionality and production needs.
• Evaluate urgency, impact, and scope of reported incidents based on real manufacturing constraints and production schedules.
• Escalate to engineering support when required and provide clear operational context to software development about manufacturing realities.
• Work directly with manufacturing engineers and technicians and regularly visit the production floor to understand operational context.
• Collaborate directly with software development teams, enterprise solution architects, and manufacturing subject matter experts to drive comprehensive solutions.
• Propose new functionality or process improvements that would enhance the operator experience, streamline production workflows, and reduce support needs.
• Proactively identify potential unreported problems by regularly observing production processes and analyzing system data patterns.
• Create and maintain standard operating procedures for new feature workflows.
• Develop workarounds and best practices that accommodate both system limitations and production requirements.
• Lead/Coordinate training for new feature rollouts.
• Build trusted relationships with key stakeholders across the business.

Required Qualifications:

• 2+ years in technical support, deployment, or system maintenance roles.
• Hands-on expertise with integrated enterprise systems, including MES, ERP, PLM.
• Demonstrated ability to multitask competing support demands in a fast-paced environment.
• Functional understanding of basic manufacturing concepts, processes, and terminology; and how they relate to software tools and data objects.
• History of collaborative engagement with software engineers.
• Eligible to obtain and maintain an active U.S. Secret security clearance.