Description
Leidos Australia is seeking an Enterprise Operations Centre Shift Leader to work at the Defence Network Operations Centre (DNOC) in Canberra, ACT. The successful applicant will lead the team on shift, own the quality and timeliness of all work completed during their rotation, and set the standard and culture for their shift.
Key Responsibilities:
- Lead and coordinate the EOC team across a 12-hour rotating shift roster
- Provide after-hours environmental monitoring and incident management
- Own end-to-end management of high-priority incidents
- Oversee and ensure timely completion of routine operational tasks and service requests
- Produce and maintain high-quality shift reports and incident records
- Coach and support team members while driving continual service improvement
About You and What You'll Bring:
- Demonstrated experience in an IT operations or service desk environment
- Proven experience leading or coordinating teams and/or managing major incidents
- Strong working knowledge of incident, problem and change management processes (ITIL-aligned)
- Experience with monitoring tools and operational tasks
- Excellent communication, decision-making and stakeholder-management skills
Benefits:
- Accrue up to an extra 12 days of leave per year through the Life Days program
- Work with a world-leading technology business at the forefront of innovation
- Family Friendly certified workplace
Requirements:
- Australian Citizen with an NV-2 security clearance
- Willingness and availability to work a rotating 12-hour shift roster