Description
Backcountry is seeking a skilled and knowledgeable Retail Shop Ski Technician to join our team in Seattle. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards.
Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandising to customers.
Responsibilities:
- Assemble, maintain and repair outdoor gear and equipment, including ski & snowboard equipment.
- Perform quality assurance checks on all products prior to customer delivery.
- Provide product information, advice, and recommendations to customers.
- Provide support to sales associates with product knowledge and customers' recommendations.
- Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
- Work collaboratively with the team to meet sales goals and provide exceptional customer service.
- Develop and maintain knowledge of products, industry trends, and competitors.
- Greet and assist customers with their purchases.
- Process sales transactions accurately and efficiently.
- Maintain a clean and organized store environment.
- Manage inventory levels and restock merchandise.
- Participate in company-wide promotions and marketing campaigns.
- Continuously strive to improve customer satisfaction and exceed sales goals.
Requirements:
- 1+ years of experience in a retail ski shop as a technician or similar role.
- Strong mechanical aptitude and technical skills with outdoor gear and equipment.
- Excellent customer service skills and ability to communicate effectively with customers.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Knowledge of the latest industry trends and products.
- Ability to work flexible hours, including weekends and evenings.
- Must be able to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates, selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Must have a flexible schedule, including availability for nights, weekends, and holidays.
- Regular and predictable attendance.
Benefits:
- $21.30 - $22 an hour