Description
Pentelow Practice is seeking a Receptionist/Administrator to join their team on a permanent part-time basis. The successful candidate will be the first point of contact for patients and the public, requiring excellent communication skills and a calm demeanor.
Job Summary: The role involves working 27 hours per week, with varying shifts between 14:00 and 18:30, Monday, Tuesday, Thursday, and Friday, and 09:00 to 18:30 on Wednesdays.
Main Duties:
- Provide general assistance to the practice team and project a positive image to patients and visitors.
- Undertake various administrative duties to support the smooth operation of the practice.
- Unlock consulting rooms, prepare them for use, and maintain tidiness.
- Manage the appointments system and rotas for doctors.
- Arrange transport for housebound patients to hospital appointments.
- Register new patients accurately.
- Process and distribute mail.
- Take messages and pass on information.
- Handle repeat prescriptions according to practice guidelines.
- Monitor practice emails and referrals.
- Provide clerical assistance to practice staff as needed.
- Maintain a tidy reception area.
- Cover sickness/annual leave and work reasonable overtime when required.
About Us: Pentelow Practice is a member of the Feltham and Bedfont Primary Care Network (FAB PCN) and employs 4 GPs, 1 Practice nurse, 1 Health Care Assistant, and 5 Receptionists. The practice uses SystemOne, and previous experience is desirable.
Benefits:
- 24/7 Employee Assistance Programme
- On-site parking available
- Additional clinical and administrative support from FAB PCN
Requirements:
- Excellent communication and customer service skills.
- Previous experience in a GP practice or similar environment is desirable.
- GCSE grade A to C in English and Maths.
- Qualified to NVQ level 2 in Health and Social Care is desirable.
- Experience with SystemOne and TeamNet is advantageous.
Terms and Conditions:
- Salary: £12.71 per hour
- Contract: Permanent
- Working Pattern: Part-time