Description
Electronic Arts creates superior entertainment experiences that inspire players and fans globally. As a Product Management Intern, you will play a pivotal role in shaping the next generation of fan engagement.
Our EA Experiences group ensures great experiences for growing communities centred around world-renowned brands. The Game Lifecycle Management team partners across Studios, Community, Product, Self-Service, Live Operations, and Fan Intelligence to align strategies that improve fan experiences throughout a game's lifecycle.
As a Product Management Intern, you will support product discovery, fan research, roadmap development, and performance analysis. You will bridge player sentiment, moderation insights, and platform analytics to continuously improve the fan experience based on real-time feedback.
Responsibilities
Product Discovery & Fan Research
- Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.
- Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities.
- Provide feature recommendations and prioritisation based on research and data analytics.
Performance Analysis & Metrics Tracking
- Track and analyse key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.
- Synthesise telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts.
Cross-Functional Collaboration & Execution
- Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.
- Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership.
Requirements
- Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field. Must be graduating no earlier than December 2027.
- Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.
- Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dash-boarding tools like Tableau/Looker).
- Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesising complex topics.
- Active enthusiasm for video games, player communities, and online discussion platforms.
Preferred Qualifications
- Prior internship, club leadership, or project experience in a software, product, or tech environment.
- Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Confluence, Slack, Figma).
- Experience with or passion for community platforms (e.g., Discourse, Khoros, Reddit, Discord).
Benefits
- Dedicated mentorship: weekly 1:1 mentorship sessions with seasoned Product Managers and exposure to cross-functional leaders across EA Fan Growth.
- Product Management tooling & frameworks: hands-on training on Product Management terminology, backlog grooming, PRD creation, hypothesis testing, and stakeholder alignment.
- Executive visibility: a platform to present your findings and feature proposals directly to Senior Leadership.