Customer Experience Enablement Senior Manager

Omada Health is hiring a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers (CSMs) interact with customers. The role involves translating CX goals, field feedback, and business priorities into enablement strategies, resources, and systems that improve client-facing effectiveness.

The successful candidate will have approximately 6-8+ years of experience in customer success enablement, sales/revenue enablement, or related fields. They will be able to break down complex business problems into clear priorities and practical solutions, and have a proven track record of applying AI and automation to reduce manual work.

Key responsibilities include:

• Developing a clear enablement roadmap tied to CX goals and customer-facing outcomes
• Translating CSM pain points and business priorities into actionable enablement strategies and tools
• Partnering with cross-functional teams to identify areas for improvement
• Shaping strategic content and frameworks for CSMs
• Defining success measures for enablement work
• Identifying opportunities for AI and automation

Benefits include:

• Competitive salary with annual cash bonus
• Equity grants
• Employee stock purchasing plan (ESPP)
• Remote work culture
• Flexible Time Off
• Generous parental leave
• Health, dental, and vision insurance
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions