Description
The starting pay range for this position per hour is $26.50 - $28.50, with a full pay range of $26.50 - $45.05 per hour.
As a Small Format Team Leader at Target, you will play a crucial role in ensuring a seamless shopping experience for guests. Your responsibilities will include:
- Delivering exceptional guest service and customizing each experience to meet individual needs
- Ensuring product is in stock, accurately priced, and readily available on the sales floor
- Leading a team of hourly team members, providing guidance, coaching, and feedback to ensure they have the skills and knowledge needed to excel
- Managing workload, prioritizing tasks, and meeting sales goals and deadlines
- Maintaining a safe and secure work environment, adhering to all safety protocols and procedures
- Collaborating with other teams to drive business results and achieve company objectives
To be successful in this role, you should possess:
- Excellent communication and leadership skills
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Experience in retail or a related field, although not essential
- High school diploma or equivalent required; previous leadership experience preferred
In addition to competitive pay, Target offers a comprehensive benefits package, including medical, vision, and dental coverage, 401(k) matching, and paid time off.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
- Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement.
- Demonstrate a service culture that prioritises the guest service experience.
- Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
- Be an expert of operations, accuracy, process and efficiency.
- With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
- Assign daily tasks to team members based on planned workload and guest traffic patterns.
- Help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve.
- Enable efficient delivery to guests by leading pick, pack and ship fulfilment work.
- Evaluate candidates for open positions and develop a guest-centric team.
- Participate in team onboarding and learning.
- Close knowledge and skill gaps through training and experiences.
- Establish clear goals and expectations and hold team members accountable to expectations.
- Demonstrate inclusivity by valuing diverse voices and approaches.
- Always demonstrate a culture of ethical conduct, safety and compliance.
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours.
- Model the execution of physical security processes.
- Support merchandise protection strategies.
- Regularly assume store-level leadership on duty (LOD) responsibilities.
- Address all store emergency and compliance needs.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU).
Requirements:
- Must be at least 18 years of age or older
- High school diploma or equivalent
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritise tasks independently
- Welcoming and helpful attitude towards all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment.
- Ability to communicate on multiple frequency devices and operate handheld scanners.