Principal Software Engineer, Enterprise Technology Vertical

We are looking for an exceptionally experienced, hands-on full-stack engineer to define and build the next generation of AI-powered enterprise workflows.

You will take on the hardest and most ambiguous problems in the Technology vertical: translating real customer needs into product direction, designing the systems behind the experience, and personally writing and shipping production-quality code across the stack.

You will own the technical direction and end-to-end delivery of products spanning ChatGPT Work surfaces, backend services, plugins, connectors, enterprise data, permissions, and evaluations.

Responsibilities:

• Set the technical direction for role-specific enterprise AI experiences, and personally design, build, and ship their most critical components across ChatGPT Work surfaces, services, plugins, and connectors.
• Turn ambiguous customer and design-partner needs into a clear, generalizable product and technical strategy, with explicit milestones, architectural decisions, and measurable quality and adoption goals.
• Lead complex initiatives across Design, Research, GTM, Security, and platform teams; align senior stakeholders; make consequential tradeoffs; and drive decisions through to implementation.
• Architect production-grade systems and establish the evaluation, instrumentation, security, reliability, staged-rollout, and rollback standards required to operate probabilistic AI experiences safely.
• Own the complete product and engineering lifecycle: problem definition, technical design, hands-on prototyping, production implementation, launch, customer feedback, and sustained iteration.
• Define durable technical contracts and fallback strategies across connectors, identity, permissions, enterprise data, model routing, and shared platform dependencies; raise the engineering bar through architecture reviews, mentorship, and reusable patterns.

You might thrive in this role if:

• You are a deeply experienced, hands-on product engineer,typically with 10+ years building production software,who combines exceptional technical depth with strong product judgment.
• You can independently architect and implement sophisticated systems across frontend, backend, APIs, data, distributed services, and complex enterprise integrations.
• You can earn trust with customers, influence senior stakeholders, and bring cross-functional teams to a clear decision without relying on formal authority.
• You know how to turn uncertainty into a disciplined execution plan, using experiments, evaluations, instrumentation, and customer evidence to decide what to build.
• You treat enterprise identity, permissions, privacy, security, performance, reliability, and operational readiness as foundational product requirements.

Benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees