Description
Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. As a Technical Program Manager for Site Reliability Engineering (SRE), you will coordinate large-scale engineering programs focused on system reliability, scaling, and automation.
The Production Infrastructure & Engineering (PI&E) organisation provides essential platforms and infrastructure hosting solutions that power EA's games and live services. Your charter is to make EA's games and services available to all players anytime and anywhere.
You will report to the Director of Program Management.
Responsibilities:
- Increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.
- Ensure compliance with security, privacy, and regulatory standards in all reliability projects.
- Maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.
- Establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritisation and measure impact.
- Manage programs that improve platform efficiency, usability, reliability, and deployment practices,including zero-downtime goals.
Qualifications:
- 5+ years of experience in technical program management
- Previous experience supporting SRE practices
- Agile Scrum/Kanban proficiency
- Advanced capability in JIRA and JaaS project management platforms
- Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing
- Networking
- Compute Services
- Storage & Database
- Core Services
- Security & Compliance
- DevOps & Automation: Terraform (IAC), CI/CD, AI Automation
Benefits:
- Certifications: CSM, ITIL, PMP, and SRE Foundation - Supplementary/Elective
- Comprehensive benefit packages, including physical, emotional, financial, professional, and community wellbeing support
- Flexible work arrangements, including hybrid remote/in-office work
This is a hybrid remote/in-office role based in Vancouver, BC.