Engagement Manager

Job Overview

As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents.

Key Responsibilities

• Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
• Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
• Manage the long-term health of clients by identifying and preempting areas of risk or concern
• Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
• Collaborate with the operational and engineering execution teams to track delivery and timelines
• Review, track and improve operational performances and be obsessed with continuous improvement
• Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing

Requirements

• 5-7+ years of total work experience, with experience in consulting or as a technical program management role in industry
• Written and spoken fluency in English and Arabic
• Experience at a consulting firm or a leading tech company
• A proven track record in B2B/B2G client facing roles and expanding client relationships
• Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
• Great cross-functional experience and collaborative ability
• Excellent verbal and written communications
• A track record of structured, analytics-driven problem solving
• A history of diligence and organization across multiple work streams
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability