Assistant General Manager

About the Role The Assistant General Manager will oversee daily transactions and tasks related to financial operations, manage day-to-day financial transactions, and ensure residents adhere to lease agreements.

Responsibilities

Leasing & Sales

• Assist in marketing efforts to attract and retain residents.
• Conduct property tours and promote units to prospective residents.
• Manage lease applications, renewals, and move-ins/move-outs.
• Ensure all leasing paperwork is completed accurately and efficiently.
• Assist in-person leasing and marketing efforts.

Resident Relations

• Manage Flow’s Resident Experience Team.
• Respond to resident inquiries, concerns, and complaints.
• Maintain regular communication with residents and proactively address concerns.
• Support community events and initiatives.
• Enforce property rules and policies.

Financial Management

• Assist in collecting rent payments, security deposits, and other fees.
• Follow up on delinquent accounts and coordinate with the Community Manager.
• Prepare and submit daily, weekly, and monthly financial reports.
• Accurately enter approved bills into the property accounting system.

Property Operations

• Support the Community Manager with managing maintenance requests.
• Conduct property inspections.
• Coordinate with vendors and contractors.
• Act as the on-site supervisor in the absence of the Community Manager.

Administrative Support

• Maintain accurate records of resident information, leasing agreements, and financial documentation.
• Assist with managing budgets and monitoring expenses.
• Support compliance with Fair Housing laws and regulations.

Ideal Background

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in property management, leasing, or customer service.
• Experience with sales, marketing, and financial data.
• Proficiency in computer software, including G-Suite and Microsoft Office.
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred.

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance.
• Parental leave benefits.
• On-staff doctor, free therapy through SpringHealth, acupuncture, and Employee Assistance Program.
• PTO and paid holidays.
• 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options, and pre-tax commuter benefits.
• Weekly catered lunches, wellness classes, and employee discounts.