Inside Sales Manager

We are seeking an Inside Sales Manager to drive business growth, develop high-performing sales professionals, and oversee consultative sales efforts to match clients with home care services that meet their needs.

As a Sales Manager, you will foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You will lead by example, emphasizing active listening and clear communication to help customers find the right support.

Responsibilities:

• Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans.
• Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas.
• Demonstrate ability to improve individual and team performance results through coaching.
• Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
• Achieve all performance targets as determined by the company.
• Effectively interview, hire, and train high-performing sales representatives.
• Manage day-to-day sales performance of all team members and deliver timely feedback on results.
• Drive accountability and consistent performance management for results within the team.
• Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement.
• Identify and address inefficiencies in sales processes and tools.
• Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity.
• Maintain high employee engagement in a remote work environment.
• Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success.

Requirements:

• An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support.
• Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions.
• Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers.
• Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment.
• A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach.
• The ability to create a client-focused, positive, and empathetic sales culture that delivers top-notch service and outcomes.
• The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights.
• 2+ years leading a quota-carrying inside sales team with full accountability for performance metrics.
• Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment.

Benefits:

• Base pay: $73,080-$75,000 USD
• Variable compensation: $0.01-$25,000 USD
• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage, including zero-cost plans for employees
• Short-term disability, long-term disability, and life insurance, fully employer-paid with a voluntary additional life insurance option
• Generous time-off program, mental health benefits, wellness program, and discount program