Staff Professional Services Operations Manager

GitLab is seeking a Staff Professional Services Operations Manager to establish scalable operations across Professional Services, supporting planning and resource management, operational tooling and cadences, delivery operations, financial performance, systems partnership, and go-to-market alignment.

The successful candidate will be a strategic and hands-on partner to PS leadership, helping to move the organization from manual, disjointed processes to connected, reliable, and increasingly automated ways of working.

Key responsibilities include:

• Maturing the PS operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive readouts.
• Establishing connected capacity, utilization, and resource management practices across billable and non-billable roles.
• Improving visibility and delivering insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition.
• Partnering with Finance, Sales, Customer Success, and other teams to improve PSA, time-tracking, CRM, reporting, and related tooling.
• Defining requirements and leading process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams.

The ideal candidate will have:

• 10+ years of experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.
• Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements.
• Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue.
• Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations.
• Strong analytical, business judgment, communication, and stakeholder management skills.

Nice to have:

• Experience integrating two or more services organizations, operating models, or systems.
• Experience improving PS attach, deal structuring, account planning, or services participation in the sales cycle.
• Experience with partner, channel, or customer-funded delivery models.
• Experience working in a distributed or all-remote organization.

GitLab offers a range of benefits, including flexible paid time off, equity compensation, and employee stock purchase plans.