Description
We are looking for an information professional to work within the Risk & Compliance Financial Crime Product Implementation team. As a Risk & Compliance Financial Crime Product Implementation Manager, you will work directly with customers and third-party partners applying the Risk & Compliance Financial Crime product suite.
You will lead all activities across the full client delivery lifecycle, including pre and post-sales technical support and initial client engagements, the development of Business Requirement Definitions, platform set up, and ongoing client change management.
Key responsibilities:
- Act as primary project implementation contact for customers, responsible for oversight of daily management of Financial Crime product implementations.
- Present solutions and proposals for customer approval and provide training on the final product before Go Live.
- Provide Pre and Post sales technical Product and API support.
- Promote implementation of Dow Jones products by tracking activity and resolving any problems that might arise.
- Manage multiple customer implementations while maintaining high levels of customer engagement.
- Help scope and budget requirements of new implementations and change control projects.
- Ensure that all company and department processes are followed.
- Conduct analysis into ongoing or one-time operational issues.
- Understand customer and industry demand and provide feedback to inform functional development of the Dow Jones product suite.
Requirements:
- 2+ years of experience with project management tools and presentation software.
- Japanese and English language skills essential.
- Relevant professional experience in software implementations and screening software solutions.
- Extensive interpersonal & planning skills and cross-group coordination at all levels.
- Ability to work on several diverse projects at the same time.
- Detail-oriented, analytical, and inquisitive.
- Excellent problem-solving skills for customers' and partners' issues while consistently providing high levels of customer service.
- Ability to work in a global team environment.
- Understanding of Internet and Intranet applications, new web technologies, and industry trends.
- Knowledge of APIs desirable.
Benefits:
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection