NX CAD Support Engineer

As an NX CAD Support Engineer at Anduril, you will establish, maintain, and optimise the Siemens NX CAD environment for engineering and manufacturing teams.

You will provide specialised technical support for CAD software applications, manage IT helpdesk queues, and resolve technical support tickets.

Your expertise will directly contribute to designing, iterating, and delivering cutting-edge defence solutions at speed and scale.

Responsibilities

• Develop, implement, monitor, and optimise the Siemens NX CAD environment, including templates, customisation files, role-based configurations, and default settings.
• Provide specialised technical support for CAD software applications used by design and engineering teams.
• Manage incoming IT helpdesk queues, ensuring tickets are triaged, categorised, and assigned correctly.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
• Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
• Create, organise, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and structured training to engineering and design teams.
• Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers.
• Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment.
• Ensure CAD configuration activities comply with site security, quality, and regulatory standards.

Required Qualifications

• Associate degree or Bachelor's degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
• 2–4 years of experience in an IT helpdesk/technical support role.
• Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
• Working knowledge interpreting NX Logs/Sys Logs.
• Strong written and verbal communication skills.
• Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
• Ability to explain complex technical issues to both highly technical engineers and non-technical staff.
• Patient, empathetic, and helpful attitude toward end-users under tight deadlines.
• Strong multitasking skills to manage a high volume of tickets while prioritising critical CAD-stoppage issues.

Preferred Qualifications

• Experience administering Teamcenter PLM, including workflow, BOM, and access configuration.
• Multi-skilled experience administering and configuring Siemens NX with advanced troubleshooting capability across CAD, CAM, and CAE environments.
• Experience configuring NX templates, customisation files, role-based settings, and standardised environments for multi-user deployments.
• Capable of obtaining U.S. Secret security clearance.

Benefits

Anduril offers a comprehensive, competitive benefits package, including top-tier benefits for full-time employees.