Customer Service Specialist

We are seeking a highly motivated Customer Service Specialist to join our team.

As a Customer Service Specialist, you will be responsible for various tasks, including:

• Managing the order-to-cash process, from processing customer orders to invoicing
• Handling customer inquiries and providing excellent customer service via phone and email
• Creating sales and customer statistics, and submitting monthly quality reports to headquarters
• Assisting with month-end close procedures and performing administrative tasks
• Maintaining the Customer Profitability Management System

In addition to these responsibilities, you will have the opportunity to work on continuous improvement projects and support the operations team.

Requirements:

• Commercial training and further education in business administration or a related field
• At least 5 years of experience in customer service or sales administration
• Proactive, efficient, analytical, and team-oriented approach
• Proficiency in SAP and MS Office (Excel, PowerPoint, Word)
• Strong communication skills in German and English

What we offer:

• An interesting and varied role in a dynamic international environment
• A unique company culture with modern infrastructure and a good working climate
• Opportunities for professional growth and development

Travel requirements:

• Up to 10% travel required