Front Desk Agent - SpringHill Suites Dulles - Starting at $18/hour

We are seeking a Front Desk Agent to join our team at SpringHill Suites Dulles. As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. You will process check-ins and check-outs, assist guests with reservations and requests, and work as a team player to meet guest needs.

Responsibilities:

• Provide exceptional guest service, responding to guests in a friendly and positive manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Work as a team player in meeting guests' needs and contribute to the efforts of other departments when necessary
• Understand and follow SpringHill Suites' guest service recovery program
• Follow proper selling techniques to maximize room revenues and drive sales by up-selling rooms and amenities
• Maintain a clean and safe work area in compliance with SpringHill Suites, brand, local, state, and federal regulations

Required Skills and Experience:

• High school diploma or GED required
• 1+ years prior guest service experience required, preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment
• Prior experience in a Marriott brand hotel preferred
• Ability to lift, push, and pull up to 75 pounds on an occasional basis

Benefits:

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs, including Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, and Annual Team Member Banquets
• Discounted Room Rates for Team Members, Family, and Friends
• Weekly Payroll