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PointClickCare

Senior Site Reliability Engineer

PointClickCare
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remote senior full-time $155,000 - $172,000 a year

First indexed 25 Oct 2026

Description

We are seeking a Senior Site Reliability Engineer to join our team. As a Senior Site Reliability Engineer, you will provide technical leadership to a growing team focused on applying software engineering practices to operations at scale.

Responsibilities:

  • Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale.
  • Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.
  • Participate in conducting technical training events, game day scenarios, and focused engineering spikes.
  • Design and architect operational solutions for managing applications, with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
  • Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload reasonable.
  • Sponsor healthy software development practices.
  • Persistent testing of application and infrastructure resiliency over a variety of error conditions.
  • Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
  • Collaborate with internal teams to ensure that operational development solutions meet business requirements.
  • Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs.
  • Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
  • Collaborate with and include yourself into the “feature/Service” oriented development teams.

Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or other related discipline required.
  • Prior relevant software development / architecture experience.
  • Good hands-on experience in a DevOps or System Administration role.
  • Prior experience building and supporting cloud-based solutions.
  • Experience in a production environment supporting mission-critical applications.
  • Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet or Ansible.
  • Experience within operations, administering both Window (2003/2008/2012) and Linux machines.
  • Knowledge of the Software Development Life Cycle with experience working in QA and beta environments.
  • Proficiency in cloud computing concepts as well as on premise.
  • Experience working with Azure cloud infrastructure and services is strongly preferred.
  • Experience with virtualization and container solutions is strongly preferred (e.g., Docker, Kubernetes, ECS).
  • A strong understanding of diverse infrastructure platforms and infrastructure concepts.
  • A strong understanding of the Agile software development methodology.
  • Knowledge of standard production practices including change management.
  • Ability to debug and optimize code and automate routine tasks.
  • Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.

Nice to Have:

  • Versatility as demonstrated with troubleshooting diverse sets of hosting technologies (web server platforms, Java application platforms, operating systems, network components, virtualization technologies, database platforms).
  • Healthy knowledge of Linux (have compiled your own kernel at some point, know how to trace syscalls, understand TCP, care about the difference between sysvinit/runit/systemd, etc.).
  • Knowledge of Open Source software’s and contributions to the open source community.
  • Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.

Salary: $155,000 - $172,000 a year

Benefits & Perks:

  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition
This listing is enriched and indexed by YubHub. To apply, use the employer's original posting: https://jobs.lever.co/pointclickcare/1181d421-2adb-4586-ac11-853d865965bd