Description
We are seeking an experienced Japanese-speaking Functional production support role with strong expertise in Fixed Income post-trade processing, settlements, and securities operations within the Japanese market.
What we offer: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
Benefits:
- Corporate Group Insurance – premium borne by company
- Annual health checkup – cost borne by company (once a year; conditions apply)
- Flexible Work Arrangements – various ways to work, to fit employees’ needs
- Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors
- EAP – free and confidential counseling, online work-life resources
- Employee networks – Diversity, volunteering, sports, family care - various activities to participate
- Special leaves entitlement
Key Responsibilities:
- Engage in 24 hours follow-the-sun Production Support model (including on-call responsibilities)
- Act as an escalation point for user issues and requests within the stream and report issues to senior management
- Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures
- Works with Delivery Services on improvements to service availability and resilience
- Owns the logs that track manual tasks, remediation and system improvement
- Second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution
- Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment
- Drive the development and implementation of the tools and best practices needed to provide effective support
Application Analysis:
- Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
- Assists in design and creation of NFRs through identification of further requirements
Relationship Management:
- There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank.
Incident Management:
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution
- Facilitates recovery, following resolution of incidents
- Documents and closes resolved incidents according to agreed procedures
Change Management:
- Assesses, analyses, develops, documents and implements changes based on requests for change.
- These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
- Configure the application in response to business and/or technical problems and in accordance with provided data
Problem management:
- Investigates problems in systems, processes and services.
- Ensures PIR reporting and Root Cause Analysis
- Assists with the implementation of agreed remedies and preventative measures.
Release and deployment:
- Uses the tools and techniques for specific areas of release and deployment activities.
- Administers the recording of activities, logging of results and documents technical activity undertaken.
Production Readiness and Testing:
- Builds and maintains list of NFRs and ensures adherence through design forums
- Reviews requirements and specifications and defines test conditions
- Analyses and reports on test activities and reports risk and issues associated with own work
Requirements:
- Overall IT experience of 10+ years
- Experience working with Japanese vendors & Japan Regulatory applications like JASDEC,BOJ & JSCC
- Experience working on Japan Bonds Settlement processing flow
- Working experience in mid-range technologies, platforms, i.e. Linux, Oracle, SQL, MQ, SFTP, preferred.
- Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery
- Fluent Japanese (Business level or Native)
- Fluent English (Business level)
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving capabilities.