FBS Production Support Analyst

Our client is seeking a FBS Production Support Analyst to join their team. As a FBS Production Support Analyst, you will provide expertise in the design and functionality of business applications, understand customers' business processes and products, and review and validate technical designs for business applications.

Essential Job Functions

• Provides expertise in the design and functionality of business applications.
• Understands customers' business processes and products and how best they can be supported by the application systems.
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
• Performs quality review checks on project deliverables.
• Validates suppliers estimates.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
• Specifies/recommends integration and parallel testing criteria
• Supports the implementation activities, troubleshooting system environmental issues, as required.
• Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan.

Requirements

• 4 years of experience in application development/testing or business/system analysis role or 2 years as an Application SME Level I/Application Operations (production support).
• High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experience.
• High intermediate/Advanced English skills.

Software/Tool Skills

• Dialogflow CX or Node.js experience - Must to have
• Node.js
• SQL
• JAVA
• Service Now, Dynatrace or Rally
• Guidewire Claim Center- Good to have

Other Critical Skills

• Application architecture
• Integration
• REST web services
• Communication and leadership

Experience:

• Minimum: 1-3 years in relevant fields
• Preferred: 4-6 years

Education:

• Minimum: Bachelor's Degree in a relevant field.

Language : Fluent in English

• Other Critical Skills

Application architecture - Intermediate

Application Operations (Production Support)

Integration - Intermediate

Communication and leadership

Collaboration - Intermediate

Problem solving skills - Intermediate

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development