Product Management Director - Salesforce Success Plans

We're looking for a Product Management Director to build, justify, and operationalize changes to our Success Plans offers. This senior individual contributor (IC) role owns the path from evidence to execution: grounding decisions in customer and stakeholder research, developing and presenting the business cases , financial modeling included , that earn senior leadership alignment, and then owning the operating discipline that keeps those offers accountable once they're live, including feedback loops, performance reporting, and V2MOM updates.

Responsibilities

• Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation.
• Act as a thought leader and craft clear, concise and unbiased point of view documents on necessary changes to features, the portfolio, and the go-to-market (GTM) model.
• Develop and present business cases for new offers or enhancements, including financial modeling, and secure senior leadership alignment.
• Drive growth and adoption of the Success Plan offers
• Own the operating rhythm behind the offer: feedback loops, offer performance reporting, and V2MOM updates, so the team stays accountable to its goals.
• Stay ahead of industry trends, the competitive landscape, and Salesforce's own AI roadmap so you can proactively flag implications to Success Plans

Ideal Candidate Profile

• Deep Salesforce Knowledge: You have a strong working knowledge of Salesforce products and a keen understanding of how enterprise software companies go to market.
• A First-Principles Thinker: You don't just accept the status quo. You excel at breaking down ambiguous, complex business problems into their fundamental components and reassembling them into a coherent solution that is defensible with data.
• Connect the Dots: You excel at systems thinking and can anticipate the second and third-order effects of a strategic decision. You naturally see how a change in one part of the business impacts another.
• Proven Strategist: You have a background in management consulting, corporate strategy, or a product management role that was heavily focused on monetization and business strategy. You have a portfolio of work that demonstrates your ability to drive significant strategic change.
• Exceptional Communicator: You are a clear, concise writer and presenter. You can create the definitive document that persuades executives and aligns disparate teams on a complex issue.
• Problem-Solver at Heart: You are not content to simply identify problems; you are driven to design the solution and see it through.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Management or Strategy, or a related field (or equivalent practical experience)
• 10+ years of product management experience, including packaging/pricing of B2B SaaS support, success, or services offerings
• Track record owning a product line end-to-end , strategy, roadmap, GTM enablement, and post-launch iteration
• Strong cross-functional influence skills , comfortable driving alignment across Sales, CS, and Marketing without direct reporting lines
• Experience with subscription/tiered pricing models and customer retention/adoption metrics
• Familiarity with how AI and agentic technologies (e.g., Agentforce) are changing customer adoption, enablement, and support needs , and how that translates into offer GTM decisions