Client Advisor

We are seeking a Client Advisor to join our Ferrari Lifestyle team in the Soho flagship store in New York.

As a Client Advisor, you will be responsible for building and establishing Ferrari Lifestyle as a fashion icon in the US market.

Your main responsibilities will be:

• Sales Generation:
• Consistently achieve or exceed monthly and seasonal individual and store sales goals
• Develop product knowledge among selling staff
• Build a network of people who have an impact on local and international luxury business
• Search and discover new opportunities to drive sales through events and collaborations
• Work with corporate teams and individual stores to create and implement strategies to attract and retain high-value clients
• Track and analyze the performance of VIC initiatives
• Organize and manage high-end events and experiences for VICs

• Customer Service:
• Provide exceptional customer service using the brand's Selling Ceremony guidelines
• Lead by example and provide tailor-made advice to customers
• Create a culture of clienteling and relationship building amongst the team
• Resolve customer service issues quickly and effectively

• Operations:
• Support Associate Director and Director with staff training
• Understand and properly execute all register functions
• Maintain a neat and organized understock and stock room

• Merchandising/Visual:
• Ensure the selling floor is neat, clean, and organized
• Identify and communicate product concerns to Store Leadership
• Communicate inventory needs to Store Leadership

• Human Resources:
• Ensure Presentation & Wardrobe standards are professional and reflective of the brand image
• Follow all company policies and procedures

To succeed in this role, you will need:

• A Bachelor's degree in a related field (preferred but not required)
• Minimum 2 years retail experience within Luxury fashion (preferred)
• Experience working with international brands (a plus)
• Extremely strong communication skills (verbal and written)
• Ability to meaningfully interact with clients and team
• Ability to multi-task in a dynamic environment
• Keen sense of current fashion trends and fashion sensibility within luxury segment
• Knowledge of Spanish is a plus