Description
At Davies, you're part of a community that celebrates collaboration, supports growth, and recognises impact.
As a Complaint Handler, you'll be the central point of contact for internal and external customers, guiding them through complaint resolution with professionalism, empathy, and confidence.
Key Responsibilities
- Manage reportable complaints across all Davies divisions, ensuring client and company standards are met
- Investigate complaint circumstances, collaborate with business units, and assess compensation
- Deliver clear, fair conclusions to customers, clients, and senior leaders
- Present information effectively, ensuring customers feel heard and respected
- Champion Fair Treatment of Customers, working within FCA guidelines
- Support colleagues to ensure complaints are acknowledged correctly
- Own key client relationships, ensuring processes are followed and deadlines met
- Meet KPI targets
- Track root causes, spot trends, and identify improvement opportunities
- Handle sensitive information with confidentiality
Benefits
- Career & Purpose: Innovation Lab, Leadership training, funding for professional qualifications
- Environmental & Social: Davies Foundation, local charity funding, employee volunteering
- Financial Health: Pension, life assurance, refer-a-friend scheme, cycle-to-work scheme
- Mental, Physical & Emotional Wellbeing: Wellbeing centre, discounts, EAP helpline, flexible working