Seasonal Supervisor

Lush Southampton is looking for a Seasonal Supervisor to complete their Christmas Management team 2026. The ideal candidate will be passionate about customer experience, calm under pressure, and able to motivate and support a team while fostering magical retail experiences in-store.

As a Supervisor, you will lead the charge in delivering exceptional customer service, crafting standout experiences, and collaborating with colleagues to achieve shared goals. You will be the go-to for keeping information flowing smoothly throughout the store and will handle conversations with finesse, set and manage expectations, and provide unwavering support to your team.

Key Responsibilities:

• Lead and motivate the sales team to deliver exceptional customer service
• Engage with customers to create a memorable shopping experience
• Maintain a clean, visually appealing, and well-organized shop floor
• Support the store manager in achieving sales targets
• Organise and contribute to in-store events and customer celebrations
• Provide training, feedback, and development for team members
• Lead the store effectively in the absence of the store manager
• Ensure health and safety standards are followed
• Seek opportunities for personal development

Skills, Knowledge & Expertise:

• Customer Service: Delivering outstanding customer service and inspiring your team to shine
• Management Skills: Navigating tricky conversations and setting expectations
• Teamwork: Fostering a supportive work environment through continuous team growth
• Communication: Effective verbal communication skills

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks