Description
We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Gravesend, Kent. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting colleagues, and maintaining a clean and tidy store environment.
Job Responsibilities:
- Provide thoughtful, friendly, and helpful service to customers
- Assist customers with queries and resolve issues promptly
- Maintain a clean and tidy store environment, including shelves and stock areas
- Support colleagues during busy periods
- Use digital tools to enhance customer experience and perform tasks efficiently
- Develop knowledge of products, services, and promotions to make helpful recommendations to customers
Requirements:
- Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
- Ability to thrive in a fast-paced, physical, and high-energy environment
- Committed team player with a willingness to support colleagues and work together
- Flexibility and willingness to work across the store and take on new challenges
- Open to learning, developing, and trying new things to improve customer service
- Confidence in using new digital tools and technology to perform tasks efficiently
Benefits:
- Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
- Holiday entitlement based on hours worked
- Enhanced Family Leave: maternity, paternity, adoption, and more
- Pension and life cover: matching 4-7.5% of pension contributions and up to 6x life cover
- Sainsbury's share schemes: buy Sainsbury's shares at discounted prices
- Other retail savings: discounts on eating out, holidays, and at other retailers
- Physical wellbeing: cycle to work and bike rental schemes, reduced price gym access, and health/dental cash plans
- Mental wellbeing: 24/7 access to Employee Assistance Programme and online wellbeing platform
- Financial support: interest-free season ticket loans, pay advance, affordable loans, and savings directly from pay
Contract Details:
- Part-time role
- Fixed-term assignment
- 16 hours per week
- Contract end date: 01/02/2027