Cloud Operations Engineering Manager

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running.

We are seeking a Cloud Operations Engineering Manager to oversee our Cloud Operations Engineering team. This role owns the people leadership and operational outcomes for the Cloud Operations Engineers who keep the Dragos customer cloud fleet across Azure, AWS, and GCP healthy, secure, and running smoothly.

Responsibilities:

• Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development
• Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP
• Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage
• Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction
• Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet
• Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation
• Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized
• Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization
• Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet
• Represent Cloud Operations in cross-team planning with adjacent teams (Security, Product Engineering, Support) and enforce clean work-intake so requests come through the team lead rather than ad hoc to individual engineers
• Build and maintain a healthy team culture, including blameless post-incident reviews
• Report on team health, fleet reliability, and risk to engineering leadership

Qualifications:

• 5+ years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers
• Strong technical background in cloud operations (Azure, AWS, and/or GCP) sufficient to evaluate architecture and incident decisions; hands-on IaC/Terraform experience is a plus but not a day-to-day requirement
• Experience running or overseeing an on-call rotation (PagerDuty or equivalent) and balancing team workload sustainably
• Track record in hiring, developing, and retaining senior technical talent
• Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar)
• Strong budget and cost accountability experience, with cloud cost/FinOps exposure a plus
• Excellent stakeholder management, able to enforce work-intake discipline and protect team focus
• Strong communication skills, comfortable reporting up to engineering leadership and across to peer managers

Preferred Qualifications:

• Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management
• Experience managing teams supporting external, regulated customers
• Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF)
• Experience managing distributed or remote engineering teams
• Cybersecurity experience

Compensation:

• Salary: $220,000
• Competitive Equity Package
• Comprehensive Benefits Plan