Future Opportunities: Sales Onboarding Advocate

At Gusto, we're on a mission to grow the small business economy.

This role blends technical problem-solving with sales and customer service. You'll help small business owners get their payroll and HR set up correctly, entering their past information, catching mistakes, and guiding them through state and federal tax guidelines.

Responsibilities

• Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.
• Own your ticket queue like a seller owns their opportunity pipeline.
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
• Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.
• Configure sick time, PTO, and overtime policies to keep companies compliant from day one.
• Work across teams, knowing when a customer's situation requires a specialist.
• Use assigned AI tools daily as a core part of how you work.

Requirements

• 1+ years in a high-volume sales or customer service role with cross-selling, upselling, or hitting a quota/KPIs.
• Eager to learn about a brand new industry, including tax codes, compliance rules, and payroll.
• Customer-obsessed, putting customer needs first and building trust through consultative conversations.
• Goal-oriented and competitive, wanting to hit numbers and level up sales game.
• Strong communication across phone, email, and chat.
• Adaptable problem solver who thrives on challenge.
• Proven, day-to-day experience integrating AI into work.

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)

Salary

• $23.00/hr to $24.50/hr in Denver, Phoenix & Atlanta