Customer Success Manager

Job Summary

Join Anthropic's Customer Success team as an EMEA-based Customer Success Manager. You'll be a strategic partner to complex customers across EMEA, helping them harness the full potential of Claude capabilities.

Responsibilities:

• Build trusting relationships with key EMEA customer decision-makers to understand their business objectives and identify opportunities for optimization and expansion.
• Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code.
• Leverage your knowledge of the customer and regional nuances to drive usage planning and optimization.
• Monitor usage patterns and identify opportunities to drive full value from contracted commitments.
• Serve as a thought partner to customers, enhancing their knowledge of Claude products and socializing Anthropic's product roadmap.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics.
• Identify potential use cases and lines of business not currently onboarded.
• Develop and execute change management strategies to drive end-user adoption and maximize value.
• Own the customer experience across their lifecycle, managing comprehensive account and success plans.

Requirements:

• 6+ years of experience in customer-facing roles.
• Experience driving success across consumption-based and seat-based business models.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.
• Strong project management skills and ability to manage multiple customer relationships.
• Passion for AI and interest in responsible development of advanced systems.
• Experience working in and building a growing region.
• Native English speaker.

Benefits:

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Lovely office space.