Description
Organizations everywhere struggle with the costs and complexities of solutions that promise to simplify their lives. Freshworks offers a different approach with its enterprise-grade software that is powerful, yet easy to use, and quick to deliver results.
As a Lead - Solution Engineer, your primary responsibilities include:
- Collaborating with Enterprise customers to identify and address their most critical business challenges.
- Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
- Gathering requirements effectively to clearly define customer problems.
- Building and presenting compelling demonstrations of Freshworks ITOM products.
- Articulating the value of Freshworks solutions to a variety of audiences.
- Embracing lifelong learning and continuously developing your skills.
- Evangelizing the refreshing user experience offered by the Freshworks platform.
The ideal candidate will have 6-8 years of experience in Solution Engineering and/or IT Operations, excellent soft skills and presentation abilities, and a strong understanding of ITOM/ITAM domains.
At Freshworks, we foster an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.