Sr. Manager, Engineering

Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling.

Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices.

You'll lead senior engineers across Dialpad's global offices.

While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

Responsibilities

• Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
• Define the 1–3 year vision and roadmap for the team alongside your product partners.
• Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
• Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents.
• Lead the calling backend through a multi-year architectural evolution.
• Grow Dialpad's hardware ecosystem.
• Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
• Partner with geographically distributed peers.
• Champion AI-native development.
• Drive effective engineering processes.
• Scale the team by recruiting candidates from diverse backgrounds.
• Stay hands-on when needed.

Skills you'll bring

• 5+ years leading high-performing engineering teams.
• 10+ years professional experience as an engineer or engineering leader.
• Experience with real-time communications.
• Strong contact center domain knowledge.
• Full-stack fluency.
• Experience with cloud-native architectures.
• Demonstrated ability to diagnose and prevent performance and scalability problems.
• Hands-on fluency with AI-assisted development.
• Strong communication and collaboration skills.