Description
As a Pharmacy Support and Operations Associate, you will be responsible for providing outstanding pharmacy service to patients and partner organizations.
You will serve as the key point of contact for pharmacy-related support inquiries, providing timely, accurate, and compassionate service while ensuring clinical queries are recognized and escalated to the appropriate teams.
Responsibilities include:
- Serving as the key point of contact for pharmacy-related support inquiries
- Accurately applying conversation attributes to patient conversations
- Supporting pharmacy investigations and insurance processing administration
- Assisting with day-to-day pharmacy operations, including order packing and warehouse organization
- Partnering with the pharmacy team to resolve delivery issues and recommend improvements to workflows and support resources
Requirements:
- 18+ years of age, with a high school diploma or equivalent
- Minimum 1 year of experience in a customer-facing role
- Self-motivated, with a demonstrated ability to take initiative and work independently
- High degree of accuracy and attention to detail in all aspects of communication and documentation
- Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment
- Willingness to work in a team environment and promote company culture
- Proficiency in both English and French, verbal and written
Benefits:
- Competitive salary & comprehensive health benefits including medical, dental & vision