Description
We're seeking a motivated Software & Hardware Asset Coordinator to join our team that manages equipment and software used by our colleagues daily.
As a Software and Hardware Assets Coordinator, you will play a crucial role in ensuring that our technology assets are properly managed throughout their lifecycle.
Day-to-day responsibilities
- Help order, receive, unpack and organise technology equipment, maintaining our stockrooms in a tidy and well-managed condition.
- Coordinate the allocation, return, reuse and replacement of devices such as laptops, iPads and phones.
- Keep our asset records up to date to ensure we have accurate information on what we have, where it is and who is using it.
- Assist colleagues with requests related to lost, stolen, damaged or faulty equipment.
- Support software licence tracking to ensure colleagues have access to the software they need.
- Monitor and action incidents and requests coming into the team's queue, keeping colleagues updated and resolving tasks efficiently.
- Collaborate with suppliers and internal teams to resolve queries and keep requests moving.
- Support purchasing, invoicing, stock checks, reporting and audits.
- Learn to use ServiceNow, our system for managing technology records and requests.
- Help coordinate website security certificate renewals with guidance and training.
- Support secure and sustainable equipment disposal to promote responsible use of our technology.
- Share ideas for improving everyday processes and making them more effective.
Requirements
- Motivated, dependable and keen to learn.
- Organised and detail-oriented with a focus on accuracy.
- Friendly, approachable and willing to help others.
- Ability to manage multiple tasks and adapt to changing priorities.
- Comfortable using everyday computer applications and learning new systems.
- Strong teamwork and communication skills.
What we offer
- Opportunities to learn from experienced colleagues.
- A chance to make a visible difference in the management of our technology assets.
- A dynamic and supportive work environment.
Location and working hours
- Onsite at The VHQ, Crawley.
- 37.5 hours per week, Monday to Friday.
Contract type
- Permanent.