Technical Account Manager Analyst (New Grad)

As a Technical Account Manager Analyst at Okta, you will play a vital role in driving success across Auth0 and adjacent technologies. You will support a large and growing volume of customers in our digitally-led engagement model to help maximise the value of their investment.

Responsibilities:

• Execute proactive outbound playbooks to select customers related to product activation and essential security features.
• Plan and co-host webinars to complement asynchronous communication with live 1:many touch points.
• Provide timely, professional, prescriptive responses to inbound customer inquiries.
• Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.
• Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base.
• Continuously familiarise yourself with Okta’s product offerings and industry trends.
• Earn certifications.
• Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience.
• Leverage AI assistants to do all of these things efficiently, at scale.

Requirements:

• Bachelor's degree in Information Systems, General Engineering, Computer Science or related field preferred.
• Analytical and problem-solving minded, detail and results-oriented, and a quick learner.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Excellent verbal and written communication skills.
• Ability to set clear expectations and respectfully challenge assumptions.
• Ability to diffuse tense situations.
• Curiosity for – and eagerness to learn – new technologies, tools, or platform capabilities in order to apply them to meet customer needs.
• Familiarity with AI assistants and prompt engineering.
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data.
• Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications.
• Basic knowledge of the software development lifecycle, as well as interest in cloud-based infrastructure, solution design, integrations, and digital security.
• An interest in influencing customer behaviour and health metrics to drive mutual success.
• Familiarity with SaaS platforms and services, their adoption, integration, and ongoing use.
• Experience in any of the following: Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar roles is a plus.
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.