Description
Job Overview
As a Team Lead for the internationally aligned Training and Mission Success Specialist (MSS) team at Helsing, a defence AI company, you will sit at the intersection of operational delivery, customer success, and tactical expertise.
Responsibilities
- Lead end-to-end project management of international field deployments and training courses, ensuring on-time, on-standard delivery across multiple simultaneous engagements globally.
- Serve as the primary business development lead during customer-facing deployments, building trusted relationships with defence and government stakeholders and feeding structured commercial intelligence back into the wider business.
- Deliver HX-2 tactics instruction to customer personnel as the subject-matter expert for the ALTRA recce-strike system, maintaining and evolving course content to reflect the latest operational doctrine and system capabilities.
- Act as the senior customer success owner during field engagements, proactively identifying and resolving issues, capturing feedback, and translating customer outcomes into measurable programme, training, and product improvements.
- Represent Helsing operationally across international markets, coordinating closely with internal teams to align field activity with strategic business priorities and ensuring a consistent, high-quality customer experience.
Requirements
- Have held a leadership position managing complex field operations and/or training programmes in high-stakes, time-critical environments, ideally within a military or defence context.
- Have experience in the design, development, and implementation of NATO or equivalent training programmes.
- Bring direct, hands-on experience operating or instructing on the HX-2 recce-strike system, or have served as a qualified tactics instructor on a comparable recce-strike, loitering munition UAS platform.
- Have built and sustained trusted relationships with senior defence or government customers.
- Hold, or are eligible to obtain, the security clearance required for the operational demands of this role.
- Communicate with clarity and authority in English to native standard.
Benefits
- Competitive salary and VSOP options
- Relocation support: up to €2,500 and 4 weeks temporary accommodation
- Learning: €500/£450 yearly allowance
- Health & wellness: gym membership and mental health support (Nilo.health)
- Social: regular company events and monthly social allowances
- Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
- Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work