Senior Executive, Policy Servicing

We are seeking a Senior Executive, Policy Servicing to join our team in Kuala Lumpur.

Prudential's purpose is to be partners for every life and protectors for every future.

The Shield function comprises workflow verification and clearance, refund of excess payments received, issuance of acknowledgement letters, change of payer, termination of policy, and processing of change plan requests.

Day-to-day responsibilities:

• Process customer requests under the Shield function in accordance with guidelines, service standards, and quality.
• Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Requirements:

• Degree holder with at least 1-2 years working experience in health insurance policy servicing, working in the Shield function.
• Keen learner and able to work independently.
• Customer-oriented, with good interpersonal and communication skills.
• Meticulous, able to process requests with accuracy and meet service standards.
• Problem-solving skills.
• Hardworking, meticulous, and dedicated team player.
• Willing to work long hours and weekends (if required) to support peak period.
• Good team player with keen eye to details and ability to work under pressure.
• High level of integrity, take accountability of work and good attitude.
• Proficient in MS Office.