Description
The starting pay range for this position per hour is $23.00 - $25.00, with a full pay range of $23.00 - $39.10.
As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences and driving sales growth.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guests and enhance their shopping experience.
- Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities.
- With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.
- Personalise recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture.
- Quickly respond to any concerns with guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
- Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
- Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.
- Support and enable team members to deliver pick up and drive up orders efficiently and accurately to digital guests.
- Demonstrate a culture of ethical conduct and compliance.
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours.
- Model the execution of physical security processes to enhance the in-store security culture.
- Support merchandise protection strategies across the total store.
- Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts.
- Address all store emergency and compliance needs.
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritise tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation