Associate-Operations Optimization (Data Management) - Mandarin Support

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

About the Role

The Associate-Operations Optimization (Data Management) - Mandarin Support role involves capturing claims data for all claims (Life & CS) within the required benchmarks and performing manual data intervention for hospital bill items.

Job Responsibilities:

• Process data capturing for all claims (Life & Corporate Solution) requests received as per stipulated requirements.
• Perform hospital bills manual data remediation.
• Ensure meeting individual quality, turnaround time and productivity benchmark.
• Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
• Validate data accuracy and liaise with relevant parties to rectify data quality.
• Develop procedures for reporting, extract, collate and populate data to reporting template.

Job Requirements:

• Open to fresh graduates, experienced medical claims assessors, and candidates from lab/nursing backgrounds.
• A recognised tertiary diploma/degree in Biology, Biotechnology, Medical Science, Social Science, Business Management or equivalent qualifications.
• Fluent in spoken English & Chinese. Proficiency in Mandarin/Cantonese is an added advantage. Passing SPM Chinese subject is a must.
• Self-motivated and customer-orientated.
• Time management skills.
• Computer literate in Microsoft Office.
• Good dedication at work, good demeanour, willing to learn.
• Able to adapt to a desk-bound working environment, working shifts including weekends on rotation basis & able to work overtime beyond normal office hours (including weekends & public holidays).
• The role is required to follow the Hong Kong working calendar.