Description
You will support the successful implementation, adoption, and continuous improvement of IQVIA's commercial software solutions used by more than 70 pharmaceutical customers across Belgium.
Responsibilities
- Assist customers during onboarding, configuration, and rollout of IQVIA's innovations
- Analyze issues, identify root causes, and propose clear, structured solutions
- Collaborate with product owners, developers, and QA to escalate and resolve advanced cases
- Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements
- Maintain accurate documentation of configurations, innovations, and best practices
- Contribute to continuous improvement of IQVIA's processes and customer experience
- Build deep expertise in all IQVIA platforms and act as an internal knowledge point for colleagues
- Lead internal projects like ISO Certification, new roadmap developments
- Drive IQVIA's innovations like IQVIA Doctor In Touch platform to the future
Requirements
- A strong analytical mindset with the ability to understand complex business and technical scenarios
- Experience in project management, implementation, consultancy, or a similar hybrid role
- Technical affinity: comfortable working with software platforms, data flows, and configuration logic
- Eagerness to learn IQVIA's full solution suite and understand how pharma sales processes work
- Excellent communication skills and confidence to join customer meetings
- Ability to translate customer needs into clear actions or technical requirements
- Strong organizational skills and a proactive, solution-oriented attitude
- Fluency in English, Dutch, and French (spoken and written)
- Experience in the pharmaceutical or life sciences sector is a plus but not required
- Interest in new technology like AI, automation
Nice to Have
- Familiarity with CRM systems, field-force tools, or commercial pharma processes
- Experience with ticketing systems, SQL basics, technical architecture or API concepts
- Prior involvement in software rollouts or customer success activities
What We Offer
- A role at the intersection of technology and customer engagement, with real impact on how pharma companies operate
- The chance to become an expert in a suite of widely used commercial solutions
- A supportive team that values initiative, learning, and ownership
- Opportunities to grow into product expertise, project coordination, or technical specialization
- Competitive compensation and benefits aligned with your experience