Description
As a Jr Asst Purser with Princess Cruises, you will play a key role in ensuring the smooth operation of our onboard financial processes. You will be responsible for handling cash floats, managing financial transactions, and resolving guest service issues. This is an exciting opportunity to join a global team that is passionate about delivering unforgettable experiences for our guests.
Key Responsibilities:
- Deliver guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction.
- Acquire a thorough knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary, and ports of call to provide accurate information and answers to all guest questions or concerns.
- Listen to all guest service issues with empathy and understanding, showing genuine interest at all times.
- Provide a positive first impression to every guest through a warm, welcoming greeting; always maintain a spotless and professional appearance.
- Nurture a memorable connection with every guest by remaining fully engaged through completion of service, leaving a positive last impression.
- Observe guest to identify their preferences and adjust service accordingly, anticipating guests’ needs during each interaction.
- Understand and support the onboard CRUISE program at all times.
- Productively participate in All Hands meetings and offer ideas to improve the onboard product and services.
- Ensure all guest complaints, including Hotel defects, are listened to and understood with empathy, showing genuine interest at all times.
- Ensure all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as appropriate without delay.
- Take ownership of each complaint her or she has recorded and regularly follow up with the guest in question.
- Swiftly and satisfactorily resolve all guest service issues affecting a guest’s cruise experience.
- Promptly send a “glitch” to guests, when appropriate, per Hotel Policies & Procedures.
- Responsibly handle financial transactions with strong attention to detail and ensure cash-float is accurately balanced daily.
- Take personal responsibility for thoroughly comprehending all relevant Hotel Policies & Procedures all times.
- Assist the Guest Services Manager by promptly and politely contacting guests who are required to leave a form of payment or deposit on account.
- Accurately cash travelers’ checks and provide cash change.
- Correctly settle shipboard accounts by accepting payments made by credit card, travelers check, or cash.
- Responsibly access shipboard accounts, willingly providing guests with copies of folios on request and offering detailed explanations in response to any queries.
- Dependably and appropriately use applicable hotel systems and other available tools.
- Ensure pertinent information is handed over to on-duty colleagues as appropriate following each shift and act upon all outstanding issues that are handed over them.
Experience Level: entry Employment Type: full-time Workplace Type: onsite Category: Hospitality Industry: Travel Salary Range: Competitive salary package Salary Min: 50000 Salary Max: 70000 Salary Currency: USD Salary Period: year Required Skills: [Graduate of a recognized hotel or business school OR 1-year experience as Front Desk Receptionist], Proficiency in the use of computer-based programs, Excellent command of the English language, both verbal and written Preferred Skills: None