Description
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.
The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create applicable solutions.
You will develop quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners. You will provide an analytical approach to decision-making and execution. You will report directly to the Marketplace Senior Manager (Deliveries).
The Critical Tasks You Will Perform:
- Work on Deliveries delivery-partner quality and engagement processes.
- Experiment and implement projects to ensure platform reliability for GrabFood and GrabExpress.
- Improve scalable operational processes solving delivery-partner efficiency, delivery quality and retention programs.
- Analyze the performance of owned projects and communicate main results across multiple partners.
- Work with different teams and departments to support goals and projects of Grab as a whole, when relevant to delivery-partners.
QUALIFICATIONS:
- Bachelor's degree in any field.
- At least 4 or more years of experience in management/strategic consulting, telecommunications (product/vertical management), marketing, booking apps, online payments/e-wallets, F&B/QSR, eCommerce or startups preferred.
- Proficient in Excel / Google Sheets (can perform complex functions).
- Proficient in AI, SQL. Knowledge of Python is a huge plus.
- Make key business decisions and provide rigorous, data-driven recommendations.
- Experience managing complex, cross-functional projects.
ADDITIONAL INFORMATION: Life at Grab:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- FlexWork arrangements such as differentiated hours.