Technical Project Analyst

You will join Epiq, a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. As a Technical Project Analyst, you will track, organise, and process client-supplied data and execute client workflows.

Responsibilities:

• Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters
• Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application
• Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables
• Utilise downtime to assist the CS department in routine client requests
• Interpret client needs and instructions to accurately and efficiently execute work
• Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders
• Monitor and report on the progress of client projects through multiple departments at Epiq
• Ensure client and project requirements are being met with the highest quality and accuracy
• Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through
• Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups
• Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery

Requirements:

• Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2 years of relevant experience
• Strong technical aptitude with database programs, text editors, processing tools, and review platforms
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions
• Highly organised and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables
• Strong client service, interpersonal, written communication, and verbal communication skills
• Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail

Benefits:

• Salary range: $70,000 - $80,000 USD annually
• May be eligible for an annual bonus
• Further details about the package will be provided during the initial screening call with the Talent Acquisition Team