Description
As a Technical Support Engineer at Cloudflare, you'll work directly with customers and cross-functional teams to tackle technical challenges. You'll gain hands-on experience with Cloudflare's products, learn about internet technologies, and develop valuable technical and professional skills.
Responsibilities:
- Communicate with Cloudflare customers via chat, email, and phone to fulfill support requests
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using the ticketing system
- Participate in team meetings to discuss and share feedback
- Help define and update AI skills and conversational journeys
- Provide feedback on the product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
Desirable Skills, Knowledge, and Experience:
- 3-5 years of experience in a technical Customer Support role
- Self-driven and comfortable learning new technologies and systems
- Excellent written and verbal communication skills
- Strong understanding of Internet technologies, including DNS, SSL/TLS, and HTTP(S) protocols
- Experience using Linux and associated command line tools
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
Bonus Points:
- Prior experience with the Cloudflare platform
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- Experience configuring network or application firewalls
- Degrees or certifications in Computer Science, Information Technology, and related fields
- Fluency in Mandarin, Spanish, and/or Portuguese