Manager - Business Analyst

Prudential’s purpose is to be partners for every life and protectors for every future.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

As a Manager - Business Analyst, you will manage health & wellness business requirements and implementation in active collaboration with functional representatives. Your typical week might include:

• Soliciting, developing, and validating business requirement documentation through a clear understanding of ‘as-is’ vs ‘to-be’ process, and documenting clear acceptance criteria for user stories.
• Leading brainstorming sessions with key stakeholders to account for comprehensive business requirements and opportunities while creating delightful experiences.
• Developing in-depth understanding of business processes, articulating use-cases, user-stories & requirement documents/change requests for identified features/capabilities for applicable platforms and projects.
• Performing process impact analysis across various platforms, holding an end-to-end view of user journeys.
• Designing Business Process Flows, reviewing with key functional stakeholders, and obtaining signoff.
• Facilitating discussions, gathering feedback, and ensuring proposed improvements align with business process objectives.
• Partnering with functional process owners to support capability vision, strategy & roadmap.
• Understanding business objectives, processes, and products to make educated recommendations.
• Documenting business process flow diagrams and reviewing with functional stakeholders.

Responsibilities also include:

• Identifying pain points, bottlenecks, redundancies, delays, errors, or areas to enhance the process and uncovering root causes.
• Checking if current processes comply with relevant regulations and industry standards.
• Using techniques such as flowcharts, BPMN diagrams, or process maps to illustrate business processes.
• Undertaking iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders.
• Managing stakeholder expectations based on current book of work and capacity.
• Ensuring acceptance criteria are defined & met, and leading testing in collaboration with functional users.

You could be the right candidate if you:

• Have 7-9 years of total experience with health insurance, wellness, payments, financial services, e-commerce, insurance core systems, insurance tele-sales & customer servicing, with at least 3 years’ experience in health insurance.
• Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
• Can understand high-level processes and convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• Are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights.
• Are a true team player with interpersonal skills and proven ability to collaborate & communicate effectively across disciplines.
• Can function as an indispensable member of the team, operating iteratively, and are an effective communicator.
• Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools.