Description
Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building software that delivers exceptional customer and employee experiences.
As a Lead AI Solution Engineer, you will be a specialist presales role, speaking credibly to technical and business buyers about AI value, architecting and demoing AI solutions on top of Freshservice, and helping customers get those solutions live post-sale.
Responsibilities
- Own the technical narrative for AI/Freddy across strategic and competitive deals
- Design and deliver tailored AI proofs-of-concept and demos
- Lead technical discovery for AI use cases, quantifying expected impact with the customer
- Lead internal projects that improve Solution Engineering efficiency and productivity
- Partner with Account Executives and core Solution Engineers as the AI overlay specialist
- Support deal-winning activities end to end
- Bridge presales to delivery, working with Professional Services and Customer Success
- Build and maintain a library of reusable AI demo environments and reference architectures
- Track competitive AI positioning versus ServiceNow, SysAid, Quest KACE, and other ITSM/ITAM players
- Represent customer and field feedback on AI features and gaps directly to Product and Engineering
- Mentor and enable other SEs on AI positioning, demo technique, and objection handling
Qualifications
- 8+ years in Solutions Engineering, Sales Engineering, Solution Consulting, or Technical Presales
- Strong AI fundamentals, understanding how LLMs and agents work in production
- Hands-on experience deploying or configuring AI/LLM-based solutions
- Experience building production-grade machine learning deployments on AWS, Azure, or GCP
- Excellent executive presence and communication skills
Nice to Have
- Prior experience with Freddy AI, Agent Studio, or Freshworks products specifically
- Experience with ITAM/discovery tooling and AI governance conversations