Description

We are seeking a Customer Service Agent to assist passengers requiring special assistance throughout their airport journey at Manchester Airport.

The successful candidate will be responsible for:

Collecting passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
Ensuring wheelchairs are replenished and well distributed throughout the terminals and storage points
Collecting arriving passengers from the aircraft, taking them through immigration, passport control and onwards to the baggage hall to identify their baggage
Greeting passengers, asking what assistance is required, explaining the process to the passenger and preparing them for airport procedures
Assisting passengers that are transferring flights
Communicating to the control and supervisor team, recording any additional passengers
Liaising with the control and supervisor team, airline and handling agents during delays or disruption to ensure that passengers are kept up to date
Using equipment safely and professionally
Providing manual lifting assistance as required
Recording progress of the passenger using the Personal Digital Assistant issued
Being responsible for all Company equipment issued on a daily basis
Completing an incident/Accident Report for any issue encountered, including any near miss events
Providing legendary service to all passengers
Wearing uniform correctly
Following correct sign in/out process
Carrying out any reasonable task requested

The ideal candidate will have:

Previous experience of primarily working within Customer Services, ideally in a customer-facing role
Excellent communication skills
The right to work in the UK
Ability to pass a DBS check
Ability to provide 5 years reference information
Be over 18 years of age

We offer a range of benefits, including: