Technical Support Engineer

Job Description

As a Technical Support Engineer at Stripe, you will provide world-class customer service as part of the Metronome team, which is now part of Stripe.

About the Role

You will be on the front lines, handling customer escalations, diagnosing issues, and collaborating with customers and internal teams.

Your primary responsibilities will include:

• Providing technical guidance to customers' developers on best practices for integrating with APIs and utilizing functionality.
• Troubleshooting issues, diagnosing blockers, and escalating problems to the engineering team.
• Developing internal tools to automate customer workflows and providing feedback on recurring patterns.
• Designing and assisting in implementing a comprehensive knowledge base.

Requirements

• 2+ years of work experience in a B2B customer-facing technical support organization or in engineering.
• Experience working closely with engineering teams and providing technical feedback on customer issues.
• Ability to debug and triage bugs and escalations.
• Strong written and verbal communication skills.
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.

Preferred Qualifications

• Experience as an early or founding member of a support team.
• Startup experience and familiarity with scaling a support team.
• Programming experience in one or more of Typescript, Python, or Ruby.
• Experience creating knowledge base articles and internal documentation.
• Familiarity with at least one ticketing system.