Description
About the Role
As a Staff/Senior Solutions Engineer at Airwallex, you will collaborate closely with our Engineering, Product, and Sales teams to ensure our partners enjoy a world-class, end-to-end customer experience. Your focus will be on working with our partners to realise their full potential through the adoption of Airwallex products that drive their growth and success.
Responsibilities:
- Work with account executives to design solutions that solve critical business challenges for our clients throughout the pre-sales, solution design, and implementation processes.
- Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state.
- Identify and troubleshoot technical issues and ensure client's integration follows best practice guidelines to create the best developer experience.
- Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction.
- Take ownership of outstanding deliverables in the end-to-end project delivery lifecycle and ensure they are captured per the project plan.
Requirements:
- Bachelor's degree in a STEM discipline, with strong academic achievements.
- 5+ years of experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc.
- Strong problem-solving mindset, comfortable working with customers, partners, and engineering teams to develop new products and solutions.
- Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.).
- Experience integrating RESTful APIs into web applications.
Preferred Qualifications:
- Knowledge of the payments domain/financial services will be advantageous.
- Prior experience working on integrations with major accounting platforms such as Xero, NetSuite, Fusion Cloud, and QuickBooks on various use cases.
- Passionate about learning and actively seeks out knowledge.
- Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
- Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
- Strong organisational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.