Senior Engineer, Cloud Operations (Contract Position)

Pindrop is looking for a Senior Engineer, Cloud Operations to join their team remotely from Ukraine. The successful candidate will design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.

Responsibilities:

• Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.
• Own and evolve key components of the SaaS platform running on AWS and GCP.
• Manage, improve, and scale the observability stack and operational processes.
• Analyze performance, usability, and platform stability issues, and propose innovative, long-term solutions.
• Identify bottlenecks, manual workflows, and suboptimal processes,and automate them into reliable, measurable systems.
• Work on multiple initiatives in parallel while collaborating across teams to establish and promote best practices.
• Mature engineering processes from ad-hoc to well-documented, optimized, and repeatable.
• Improve the scalability, cost efficiency, and reliability of cloud components.
• Participate in a 24/7 on-call rotation.

Requirements:

• Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP.
• Hands-on experience with container orchestration platforms such as Kubernetes (EKS/GKE) and service mesh technologies.
• Strong background in observability systems for monitoring, alerting, and performance analysis.
• Experience building and optimizing centralized logging pipelines for large-scale systems.
• On-call experience, including troubleshooting, incident response, and system administration.
• 5–7 years of experience in DevOps, SRE, or similar cloud-focused roles.
• Proficiency with infrastructure and deployment tooling such as Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio.
• Strong scripting skills (Python, Bash, and/or TypeScript preferred).
• Hands-on experience with CI/CD ecosystems and tooling (GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, Grafana, etc.).
• Experience working with relational databases (PostgreSQL, MySQL, or similar), including HA design, query optimization, and debugging.
• Proven experience operating distributed systems and applying CI/CD best practices.
• Telephony infrastructure experience is a plus.

What We Offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture